Viewing System Activity History

The system activity history shows system, website, and user activity that has occurred within the past 60 days. The system activity history is useful for accessing the information you need, storing key records, and gaining new insights for your system. 

Note: Extended activity history can be requested for commercial accounts, where commercial customers can request up to 12 months of account history. 

System activity history using the app

The activity history on the app is useful for viewing a quick summary of the recent activity for a system. The history on the app shows a maximum of 200 events. To view more than 200 events and use more detailed filters, view the activity history using the website.

To view the system activity history using the app: 
  1. Log into the app.
  2. Tap Date.
  3. By default, the last 25 events display.
    1. Tap  for iOS devices or Filters for Android devices to apply basic filters such as:
      • In Show, tap to select a specific amount of events to show or events that occurred during a certain timeframe (i.e., Today, Yesterday, Last 7 days).
          Note: iOS devices can also select a specified date range for activity.
      • In Events, tap to select a specific event to display in the activity history. 
    2. Tap Apply once the desired filters are selected.

 

System activity history using the website: 

In addition to viewing and searching event history within the past 60 days, the following features are also available using the website:

  • Enhanced filters and search options that make it easy to access system information (e.g., filter by time of day, device types, activity types, etc.).
  • Export system search history results for analyzing the system and keeping records. 
  • View key system events using the Highlights feature. The Highlights feature provides a visual summary of key events in a compelling story format with short video clips and animated icons.
  • Quickly see groups of related events (e.g., when you come home, activity such as the garage door opening, system disarming, and lights turning on will be shown together).
  • Commercial-specific enhancements:
    • Filter by Business status (e.g., Opened on Time, business hour warnings, and Closed Unexpectedly).
    • Enterprise accounts will be able to see all of their Locations on the same Activity page, search for activity at specific locations, and perform quick comparisons of activity across two or more locations.
To view the system activity history using the website: 

Note: Only 1,000 events can be displayed at a time. If a filtered search returns more than 1,000 events, then more filters need to be applied to narrow the search.

  1. Log into the website.
  2. Click Activity.
  3. By default, the last 100 events are displayed on the first page and up to 10 pages of events can be accessed. Use the filters to narrow the results displayed. 
    • The activity displayed can be filtered by:
      • Using the Search bar to view activity matching specific keywords.
      • Using the Start Date and End Date to view activity within a specified timeframe.
      • Using the Users dropdown menu to view the activity of specified users.
      • Using the Device Type dropdown menu to view activity from specific devices.
      • Using the Event Type dropdown menu to view activity from specific events.
      • Using the Device Name dropdown menu to select events observed by specific devices.