Change a login name

Login names can be changed on the customer website and customer app.

 Note: If the message Login name is invalid is received when attempting to change a login name, the new login name may already be in use. 

To change a login name using the customer website:

  1. Log into the customer website.
  2. Click Settings.
  3. Click Login Information.
  4. Click Login Name.
  5. Enter the new login name in the Login Name field.
  6. In the Current Password field, enter your current password.
  7. Click Save. 

 

To change a login name using the customer app:

  1. Log into the customer app.
  2. Tap .
  3. Tap Login Information.
  4. Tap Login Name.
  5. Enter the new login name in the Login Name field.
  6. In the Current Password field, enter your current password.
  7. Tap Save.